SHIPPING

Orders are processed and shipped within 72 hours.
Orders placed on weekends or holidays will be processed the following business day. 

All orders are subject to availability. Once your order has been placed, you will receive an order confirmation email which includes your order number and invoice. This is not acceptance of your order, but confirmation that it has been received and is still subject to cancellation.  

Adjustments cannot be made once an order has been placed.
Any orders that require address changes will be cancelled and must be resubmitted. 

Delivery costs vary depending on the service selected, where the item is coming from and the destination.
Delivery options for your destination will be displayed at checkout.

Express UPS 2-Day Air delivery is only available in the USA. 

Delivery to PO Boxes are currently unavailable.
Providing a PO Box address may result in a shipping delay and/or cancellation.

Free domestic UPS ground delivery for orders over $200
Free international standard delivery for orders over $800

Atelier New York does not claim responsibility for stolen packages.
All goods are the purchaser's responsibility from the time the package is delivered to the address specified on the order.
Should you suspect your package has been stolen after delivery, we suggest you contact the local police department and your insurance company.

CANCELLATIONS

Cancellations must be made immediately after the order is placed.
If the order has already been processed and shipped, a return request must be submitted and return shipping costs may apply.
All sale items are final and not eligible for return or exchange.

TRACKING

Once you have placed your order, an email confirmation will be sent to you via email.
Subsequently, an email containing tracking information will be sent once your order has shipped.
In the event that your order is shipped from multiple locations, you may receive multiple packages along with their respective tracking information. 

Please be advised that we cannot make delivery changes while the package is in transit.

CUSTOMS AND IMPORT FEES

International orders are subject to duties and sales taxes and are not included in the shipping cost.
Duties and Taxes are the sole responsibility of the receiver and will not be reimbursed.

Domestic orders are subject to local sales tax and will be calculated at the checkout in selected states where applicable.

If you refuse delivery of your order, you will be refunded for the cost of the merchandise minus shipping charges, this includes the duties and taxes and return shipping.

THIRD PARTY SHIPPING

Atelier New York is not responsible for packages or items delivered by third-party shippers. Once an order is delivered to the shipping address provided, all goods become the purchaser's responsibility.