Protecting your online order information on ateliernewyork.com is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL.
Making a credit card purchase is just as safe on our web site as it is by telephone. But if you prefer to order merchandise from the website by phone, call us at 1-212-941-8435. Our customer service associates are available, Monday - Saturday, 11.00AM - 7.00PM EST and Sunday 12Noon to 7PM EST.
At Atelier New York, we are committed to providing you the finest products along with excellent service. Part of providing superior customer service includes making sure that we are building a relationship of trust with our clients. We do this by the gathering, use and sharing of certain personal information. Because the security of your personal information is very important to us, we restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with federal regulations to protect your nonpublic personal information.
Whenever you shop with Atelier New York (in our store, online, or by phone) we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also retain details of your specific product purchases and transactions with us. To improve our web site, we may collect non-personal information about how users navigate through the site such as a cookie placed on your computer when you visit our website.
USE AND DISCLOSURE OF INFORMATION
We will not sell or rent your personal information. We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our store and online product assortments and services for you. We may share your personal information in limited circumstances when legally required, for fraud prevention or with your consent.
CHANGES TO THIS POLICY
ONLINE ACCOUNT REGISTRATION
Registering with ateliernewyork.com will make your online shopping faster and easier. We can store your shipping addresses and billing information so that you don’t have to enter them each time you shop. Your registered information will be securely stored with us. We may send promotional e-mails to you only if you have asked to receive them.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.