SHIPPING

Free domestic UPS ground delivery for orders over $250 (Some exclusions apply)
Free international standard delivery for orders over $800

*Domestic and international bulk orders are subject to additional shipping fees

Delivery costs vary depending on the service selected, where the item is coming from and the destination. Delivery options for your destination will be displayed at checkout.

Express UPS 2-Day Air delivery is only available in the USA. 

Delivery to PO Boxes are currently unavailable.
Providing a PO Box address may result in a shipping delay and/or cancellation.

Atelier New York does not claim responsibility for stolen packages.

All goods are the purchaser's responsibility from the time the package is delivered to the address specified on the order.

Should you suspect your package has been stolen after delivery, we suggest you contact the local police department and your insurance company.

TRACKING
Once you have placed your order, an email confirmation will be sent to you via email.

Subsequently, an email containing tracking information will be sent once your order has shipped.

In the event that your order is shipped from multiple locations, you may receive multiple packages along with their respective tracking information. 

Please be advised that we cannot make delivery changes while the package is in transit. This includes adding expedited shipping, changing the shipping address or any other modifications. Should you need to intercept a domestic package, a $27 fee will apply. Intercepted packages will be returned to our Flagship store in New York.

CUSTOMS & IMPORT FEES
International orders are subject to duties and sales taxes and are not included in the shipping cost.

Duties and Taxes are the sole responsibility of the receiver and will not be reimbursed.

Domestic orders are subject to local sales tax and will be calculated at the checkout in selected states where applicable.

If you reject delivery of an international order, you will be responsible for return shipping and handling fees, as well as outstanding duties and taxes levied by the destination country's customs laws. These charges must be settled before the package can be returned to Atelier New York in the United States. Failure to pay these fees will result in the package being abandoned and disposed of by the shipping carrier in the destination country. Abandoned packages will not be eligible for a refund. 

THIRD PARTY SHIPPING
Atelier New York is not responsible for packages or items delivered by third-party shippers. Once an order is delivered to the shipping address provided, all goods become the purchaser's responsibility.